Conflict Resolution Skills

Mario Govorchin and Associates Ltd.

This workshop for Supervisors and Managers will examine their role and responsibilities when addressing workplace conflict. Emphasis will be placed on effective communication and skills, concepts and approaches for collaborative interventions in conflict, and addressing conflict as a third party including; assertive and facilitative third-party communication, dealing with anger and resistance, facilitation/ coaching of employees in conflict and interest-based mediation.

This workshop will be of particular value to Managers and Supervisors who wish to expand their leadership skills. Participants will have opportunities to apply directly their skills in a variety of workplace relevant situational role plays.

Objectives:
Participants in this two day workshop will:

Understand and appreciate your own conflict management styles and those of others.
Identify your own personal assumptions and beliefs about conflict.
Understand the sources of interpersonal workplace conflict.
Identify options for the Supervisor/Manager as third-party intervener in workplace conflict situations.
Gain knowledge of anger and resistance and its impact on resolving conflict.
Identify critical communication skills for intervening in conflict and develop abilities in applying these skills.
Effectively apply tools, processes and techniques to address common conflict situations.
Develop a clear understanding of the role and responsibilities of Supervisors/Managers in workplace conflict and organizational processes and supports available.